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Highland Council Services in BSL

23rd November 2012

Videos explaining several Highland council services are now available at the Highland Councilís British Sign Language (BSL).

Access to Highland Council Services for people who are deaf or hard of hearing has recently been improved with the introduction of information provided in British Sign Language (BSL) on the Councilís website.

Eight video clips of around 3 minutes long cover information about accessing Highland Councillors and each of the 7 council services including:

Chief Executive's Service;
Education, Culture and Sport (including High Life Highland);
Housing and Property;
Planning and Development;
Health and Social Care (previously Social Work); and
Transport, Environmental and Community Services.
The video clips and additional information for deaf or hard of hearing people is on the Councilís website at The web pages were developed as a result of feedback from the deaf community in the Highlands. Councillor Drew Millar, Chairman of The Highland Councilís Community Safety, Public Engagement and Equalities Committee said: ďI am delighted that we now have BSL information on Council services available. This clearly demonstrates our commitment to ensuring that people are treated fairly and with respect as we work towards meeting specific duties of the Equality Act (2010).

Filmed by Deaf Action, Highland Councilís current BSL communication support provider, the clips are also being published on DVD and will be available in Council Service Points and the Deaf Centre in Kenneth Street.

A new clip is also being filmed regarding waste collection and recycling centres which will be add to the Councilís website in due course. Highland Council will be consulting with the deaf community in the next few months to gather feedback on the new BSL information provision.

Jean Pentland, Community Advocacy Officer for BDA Scotland said: "I am delighted to see British Sign Language (BSL) included on The Highland Council website. It will mean improved access to information for Deaf people whose first language is BSL, with regards to the services which the Council provides."

See the home page at

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